For general comments, questions and information:
Call 1-800-TALK-MVP (1-800-825-5687) to speak with an MVP representative. For more specific contact information, choose the statement below that best represents you.

For current MVP Members:
Contact the Customer Care center via the number on the back of your Member ID Card, Monday – Friday, 8 am to 6 pm (EST), or call us at the Member Customer Care Center at 1-888-687-6277 or TTY 1-800-662-1220.

• I am shopping for a health plan.

  Need help?

  Call 1-800-TALK-MVP (825-5687) to speak with an MVP representative about your plan options or fill out the contact form below.

  • Area
  • First name*
  • Last name*
  • Zip*
  • Hidden
    County*
  • Hidden
    State
  • Email Address*
  • Phone*
  • Question/Comments*
  • Email
    This field is for validation purposes and should be left unchanged.

  The MVP plan selector can also help you find the right plan for you and your family—and even provide information about whether you might qualify for financial assistance.

  Think you might qualify for a Medicaid, CHPlus or Harmonious Health Care Plan? Find out how.

  If you live in Albany, Columbia, Dutchess, Genesee, Greene, Jefferson, Lewis, Livingston, Monroe, Oneida, Ontario, Orange, Putnam*, Rensselaer, Saratoga, Schenectady, Sullivan, Rockland, Ulster, Warren, Washington or Westchester counties:

  

  • Call MVP Health Care 1-800-825-5687 
  • Monday – Friday from 8:30 am to 5 pm Eastern Time

  If you live in a county that is not listed above, please contact the New York State Department of Health to learn more about the Medicaid options in your area.

  Learn more about Medicaid by clicking here or calling us at 800-852-7826

  Ready to enroll? Take the next step by making an appointment or requesting a call from an MVP representative.

  *Essential Plan not available in Putnam county.

  
  

• I am already an MVP member.

  Start with your ID card!

  The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.

  

  Other Contact Information:

  • MVP Customer Care Center
    Toll Free: 1-888-687-6277, TTY 1-800-662-1220
    Monday – Friday, 8 am to 6 pm (Eastern Time)
  • MVP Members from NY State of Health
    MVP Customer Care Center: 1-877-742-4181
    NY State of Health Help Line: 1-855-355-5777
  • MVP Members from Vermont Health Connect
    MVP Customer Care Center: 1-800-348-8515
    Vermont Connect Hotline: 1-855-899-9600
  • MVP Select Care Members
    MVP Customer Care Center: 1-800-229-5851
  • MVP Medicare Members
    MVP Customer Care Center: 1-800-665-7924
    TTY: 1-800-662-1220, Fax: 1-585-327-2298
    Monday – Friday, 8 am to 8 pm (Eastern Time)
    From October 1 – March 31, call seven days a week, 8 am to 8 pm (Eastern Time)
  • Or, use the MVP Customer Care Contact form

   

  
  

• I am already an MVP Medicaid, CHPlus or Harmonious Health Care Plan member.

  Members

  MVP Customer Care is Here for You

  Need help understanding how our plans work? There is someone to help you Monday through Friday, between 8:30 am and 5:00 pm in our Customer Care Center at 1-800-852-7826  (Medicaid and CHPlus members), or 1-844-946-8002  (Harmonious Health Care Plan members).

  You may want to choose or change your Primary Care Physician (PCP), ask about benefits and services, get help with referrals, replace a lost ID card, report a pregnancy or the birth of a new baby, or ask about any change that might affect your benefits (for example, you get a job that offers health care coverage).

  • Customer Care Center Form

  Customer Care Center—Behavioral Health
  Behavioral Health Advocates are available to assist you with:

  • Understanding your behavioral health benefits
  • Locating a Behavioral Health provider in your area
  • Treatment options
  • Member appeals

  Monday – Friday, 8:30 am to 5 pm (Eastern Time)
  Toll Free: 1-844-687-0707

  If You Do Not Speak English, We Can Help
  We want you to know how to use MVP Health Care, no matter what language you speak. Call us and we will find a way to talk to you in your own language. We have a group of people who can help. We will also help you find a Primary Care Physician (PCP) who speaks your language, if one is available.

  For People with Disabilities
  If you are in a wheelchair, are blind, or have trouble hearing, call us if you need extra help. We can tell you if a particular provider’s office is wheelchair accessible or is equipped with communications devices. Also, we offer helpful services including:

  • Relay link to TTY/TDD machine (1-800-662-1220)
  • Information in large print
  • Case management
  • Help in making or getting to appointments
  • Names and addresses of providers who specialize in serving persons with disabilities

   

  
  

• I am a Broker.

  Administration questions?

  • Call Broker Customer Service at 1-888-819-2132 

  New business questions?

  • New York—Rochester, Buffalo, Labor and Direct

    Joe Wild
    Phone: 716-225-3787 
    jwild@mvphealthcare.com

  • New York—Utica, Syracuse, North Country and Southern Tier

    Michele Luke
    Phone: 315-765-5113 
    mluke@mvphealthcare.com

  • New York—Capital District, Mid-Hudson
    Vermont

    Kelly Smith
    Phone: 518-386-7431 
    ksmith@mvphealthcare.com

  Existing business questions?

  • Small Group Business, Chambers and Individual Account

    Matthew Walkuski
    Phone: 518-386-7860 
    mwalkuski@mvphealthcare.com

  • New York—Utica, Central and West Regions Account Management

    Tracy Tadaro-Ott
    Phone: 585-327-2314 
    ttadaro@mvphealthcare.com

  • New York—Capital District Region and Mid-Hudson Account Management
    Vermont

    Pete Molloy
    Phone: 518-386-3457 
    pmolloy@mvphealthcare.com

  Enrollment or eligibility questions?

  • Contact our Group Personal Service Team at 1-844-946-8003 .

  
  

• I am an Employer.

  Interested in learning more about MVP plans?

  For immediate assistance, call 1-800-TALK-MVP (825-5687), Monday – Friday, 8:30 am to 5:00 pm Eastern Time.

  Or contact your local sales office:

  • New York—Rochester, Buffalo, Labor and Direct

    Joe Wild
    Phone: 716-225-3787
    jwild@mvphealthcare.com

  • New York—Utica, Syracuse, North Country and Southern Tier

    Michele Luke
    Phone: 315-765-5113
    mluke@mvphealthcare.com

  • New York—Capital District, Mid-Hudson

    Vermont

    Kelly Smith
    Phone: 518-386-7431
    ksmith@mvphealthcare.com

  Want more information on our plans? Fill out the form below and we’ll get back to you within the next business day.

  • Area
  • First name*
  • Last name*
  • Company/Organization
  • Zip*
  • County*
  • State
  • Email Address*
  • Phone
  • Question/Comments*
  • Email
    This field is for validation purposes and should be left unchanged.

  Already an MVP employer group?

  • Small Group Business, Chambers and Individual Account

    Matthew Walkuski
    Phone: 518-386-7860
    mwalkuski@mvphealthcare.com

  • New York—Utica, Central and West Regions Account Management

    Tracy Tadaro-Ott
    Phone: 585-327-2314
    ttadaro@mvphealthcare.com

  • New York—Capital District Region and Mid-Hudson Account Management

    Vermont

    Pete Molloy
    Phone: 518-386-3457
    pmolloy@mvphealthcare.com

  
  

• I am a Provider.

  If you’re an MVP provider in need of assistance (or you are interested in becoming an provider), please contact us using the information below.

  Customer Care Center for Provider Services

  • Monday – Friday, 8:30 am – 5:00 pm (Eastern Time)
    Toll Free: 1-800-684-9286 
    TTY: 1-800-662-1220 
    Email Professional Relations (login required)

  If you would like to become a Participating Credentialed Provider with MVP, please contact your local Professional Relations Department.

  • Professional Relations Contact Information (PDF)
  • Professional Relations Territory Listing—Central (PDF)
  • Professional Relations Territory Listing—Mid-Hudson (PDF)
  • Professional Relations Territory Listing—VT (PDF)
  • Professional Relations Territory Listing—West Region (PDF)

  Credentialing

  • Monday – Friday, 8 am – 5 pm (Eastern Time)
    Phone: 1-888-363-9485 

  EDI Service Department

  • Phone: 1-877-461-4911 
    Email at EDIServices@mvphealthcare.com
    Upcoming Planned Downtime (PDF)

  
  

• I am a member of the media.

  Media inquiries: call 518-599-5135 or email us.

  
  

• I need technical support.

  For any technical issues you may be experiencing (Password Reset, Login, or Website related):

  • Visit our FAQs
  • Send us an email
  • Call us at 1-888-656-5695 Monday – Friday, 8:30 am to 5:00 pm (EST)

  
  

Office Locations

MVP Heath Care’s main headquarters are located at:

Search our regional offices:

Binghamton, NY Fishkill, NY Monticello, NY Newburgh, NY Poughkeepsie, NY Rochester, NY Syracuse, NY Tarrytown, NY Utica, NY Williston, VT (Burlington, VT area)

Community Locations

Colonie Center
131 Colonie Center
Albany, NY 12205
Find us on the first floor next to the center elevator.
Mon 10am-2pm, Tuesday 10am-2pm, Wed-Fri 10am-5pm
Walk-in Appointments Available

Find us in your Neighborhood! Learn more about our Community Outreach Vehicle neighborhood sites

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