From details on how to use our provider portal, to guides to MVP policies, MVP’s reference library offers quick access to a variety of helpful resources.
Provider Resource Manual and Payment Policies
Provider Education Resources
MVP Health Care has developed many educational resources to help keep our providers informed and ensure successful partnerships.
OnTrackNY is an innovative treatment program for adolescents and young adults who have had unusual thoughts and behaviors, or who have started hearing or seeing things that others don’t. OnTrackNY helps people achieve their goals for school, work, and relationships.
Project TEACH, a program funded by the New York State Office of Mental Health, aims to strengthen and support the ability of NY’s PCPs to deliver care to children and families who experience mild-to-moderate mental health concerns, including anxiety, depression, and ADHD, in children, adolescents, and young adults up to 22 years of age. Project TEACH offers providers consultation, referrals, and training at no cost.
EDI Information and Guides
Coding, Medical Record Documentation and Education
HEDIS Tip Sheets
ICD-10 Updates and FAQs
The U.S. Department of Health and Human Services established a new set of standards for the electronic exchange of HIPAA transactions between providers and payers. Included in this new set of standards is support for ICD-10 (International Classification of Diseases, 10th Revision) codes, which provide a better definition of diagnoses and procedures. MVP will provide current news on ICD-10 information to help you move to ICD-10, and information on MVP’s implementation of ICD-10. Please check often for updates.
2016 ICD-10-CM Changes Download
ICD-10 Issues: Questions and Answers Download
- ICD-10 Specialties Training Presentations
Children and Family Treatment and Support Services
Starting October 1, 2019, Home- and Community-Based Services (HCBS) for Children will only be available to select Medicaid Managed Care (MMC) members.
Who is eligible for these services?
Medicaid members under the age of 21, that have behavioral health needs and/or medically complex conditions are eligible to receive services in their own home or community. These services were previously covered under Medicaid fee-for-service for children under Medicaid’s waiver programs.
How will services be rendered?
MVP will collaborate with Health Home Care Managers, Children Youth Evaluation Services (CYES), service providers, and caregivers to help members to manage chronic health conditions and improve health outcomes.
MVP will receive plans of care prior to 10/1/2019 for review. Children in treatment as of 10/1/2019 may continue with their current HCBS care providers for continuity of care. MVP will continue to authorize the most recent plan of care in effect when services are transitioned to MMC. Continuity of care will be in place for the first 24 months of the transition.
How do I learn more about these and other services?
MVP has produced training documents for HCBS, Children and Family Treatment and Support Services (CFTSS), and Children’s Transition information that may be helpful to providers. These are available at mvphealthcare.com/providers/education.
Starting July 1, 2019, MVP will cover more behavioral health services for children and youth.
MVP Medicaid Managed Care members under age 21 will be able to access the following services:
Office of Alcoholism and Substance Abuse Services (OASAS), including:
- Outpatient Clinic (Hospital Based)
- Rehabilitation Programs (Hospital Based)
- Opioid Treatment Program Services (Hospital Based)
- Chemical Dependence Inpatient Rehabilitative Services
Injections for Behavioral Health Related Conditions
Children and Family Treatment and Support Services (CFTSS), including:
- Psychosocial Rehabilitation (PSR)
- Community Psychiatric Supports and Treatment (CPST)
- Family Peer Support Services
- Other Licensed Practitioner (OLP)
Office of Mental Health (OMH) Outpatient Services and Designated Serious Emotional Disturbance (SED) Clinic Services
Assertive Community Treatment (ACT)
Continuing Day Treatment
Personalized Recovery Oriented Services (PROS)
Comprehensive Psychiatric Emergency Program (CPEP) including Extended Observation
Inpatient Psychiatric Services
Who is covered for these services?
MVP will cover these services for all eligible children and youth under age 21, including those:
- With Supplemental Security Income (SSI)
- Who have Federal Social Security Disability Insurance (SSDI) status, or
- Who have been determined certified disabled by a New York Medical disability review.
As of January 1, 2019, children with non-Supplemental Security Income (SSI) Medicaid Managed Care (MMC) will have additional coverage so they can take advantage of additional behavioral health treatment and support services for their families.
These services place strong emphasis on early identification and access to treatment. The intention is to prevent the onset or progression of behavioral health conditions and a need for long-term or more expensive services. Some of these services will allow the child to be treated in the home and other natural, community-based settings where children/youth and their families live. The program will be phased-in over the next 18 months, with the first three services being implemented on January 1, 2019.
What are the first three services?
The services that will be effective January 1 include:
- Other Licensed Practitioner (OLP) – lets children get individual, group, or family therapy where they are most comfortable.
- Psychosocial Rehabilitation (PSR) – helps children relearn skills to help them in the community.
- Community Psychiatric Supports and Treatment (CPST) – helps children stay in their home and communicate better with family, friends, and others.
How are these services being rendered?
Beacon Health Options has a provider network that are rendering the services listed above. Beacon is also responsible for the administration of claims. MVP will provide Care Management services.
- Information on Transition Age Youth Provider Support is available on the New York State Office of Mental Health Services website at: omh.ny.gov
- Additional information on how Providers can deliver care to children and families who experience mild-to-moderate mental health concerns can be found at projectteachny.org.
MVP Health Care is administering HCBS Services. For questions, contact MVP Provider Services at 1-800-684-9286. Beacon Health Options is administering CFTSS Services as well as additional Behavioral Health Services for children. For questions, call Beacon’s provider relations at 1-844-265-7595.
Guides to MVP Benefits & Plans
Understanding MVP’s National Alliance with Cigna HealthCare
CIGNA Reference Guide Download
Learn about MVP Policies
Code of Ethics and Business Conduct Summary Download
Corporate Code of Ethics and Business Conduct Download
Detecting and Preventing Fraud, Waste and Abuse Download
Independent Dispute Resolution Process for Emergency and Surprise Bills—Health Care Providers Download
- Medical & Pharmacy Policy Updates Archive
- NPI Information
Guides for Using Our Site
Sample content here
Gia® from MVP
Introducing Gia, an ultimate health care connection that makes it easier for our Members to find the right care, right away – and create a closer connection with their providers. Gia gives MVP Members 24/7 access to a “digital triage” solution that’s accessible anywhere by phone, web, or mobile app. Gia expertly assesses the patients’ needs, offers instant advice, and refers them when necessary, to the right course of care. Gia is also a powerful research tool, giving your patients reliable, relevant health information – much better than a web search can.
Vermont Gold Card Prior Authorization Pilot Program
As of January 15, 2022, MVP is pleased to introduce the Vermont Gold Card Prior Authorization Pilot Program which seeks to eliminate or streamline certain prior authorization requirements. The Vermont Gold Card Prior Authorization Program is for Commercial and Exchange Members in Vermont. MVP is dedicated to working with providers to optimize administrative processes while complying with all applicable regulatory requirements. This Pilot Program is designed to test a new prior authorization process that complies with Vermont Law Act 140, Prior Authorization Reform.
Criteria for qualifying for the Vermont Gold Card Pilot Program
Submitted five or more requests over six months for the qualifying Gold Card procedures and practice has an approval rate is 95% or for Imaging and Pharmacy claims.
Pharmacy Benefit for Qualifying Providers
Qualifying Providers will no longer need to submit a prior authorization request for the following Calcitonin Gene-Related Peptide (CGRP) Receptor Antagonists:
Imaging Benefit for Qualifying Providers
Qualifying Providers will be exempt from submitting clinical information to aid in determining medical necessity for the following CPT codes:
CPT Code Description 70551 MRI Head Without Contrast 70552 MRI Head With Contrast 70553 MRI Head With and Without Contrast
When entering one of the eligible Gold Card CPT codes, it will auto-approve and generate the AUTH ID that will be transmitted to MVP.
MVP is awarding Gold Card status at the group (Tax ID) level. Based on the criteria above, seven groups in Vermont are eligible for inclusion in this program. In the Imaging component, 45% of the groups Primary Care Providers; in the Pharmacy component, 11% are Primary Care Providers.
For questions about the Vermont Gold Card Prior Authorization Pilot Program, please contact your Professional Relations Representative.
USA Care PPO Plan
MVP® USA Care PPO® plan
USA Care PPO from MVP Health Care is a Medicare Advantage PPO plan. USA Care PPO members are not restricted to a particular provider network. Direct provider contracts with MVP are not required with USA Care. USA Care PPO members do not need referrals and are free to obtain services from any provider in the U.S. who is eligible to be paid under Original Medicare. Some services require prior authorization.
Learn more: USA Care Provider Tip Sheet (PDF)
To determine an MVP member’s eligibility, providers may:
- Login to their Provider Online Account or request access here.
- Speak with a representative by calling the MVP Provider Services at
- Utilize the MVP IVR phone system, which has access to the same information MVP representatives have access to, but you can obtain the information without speaking with anyone. To utilize this system, call MVP Provider Services at 800-684-9286, then press 1 for provider. The system will prompt you to enter the Provider NPI and Tax ID number, then the member ID and date of birth. Finally, press 1 for eligibility.
For more information about USA Care, call MVP Provider Services at
Provider Claim Forms:
- CMS-1500 paper claim form (sample) (PDF)
- UB-04 paper claim form (sample) (PDF)
- File USA Care Claims Electronically (PDF)
- EDI Enrollment Form
- USA Care Medicare Part D Vaccine Billing (PDF)
- Form – Prior Authorization (prescriptions) (PDF)